返金ポリシー
eturns We have a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your item.
How to Request a Refund To request a refund, please contact us at pixiecurioas@gmail.com with the following information:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Refund requests submitted without supporting photos or videos will not be processed. In most cases, you do not need to return the item — we will issue a full refund or send a replacement once your request is reviewed and approved.
Eligibility Refunds are only applicable in the following cases:
- The item arrived damaged or defective
- The item received is incorrect (wrong item or size)
- The item was lost in transit
We do not offer refunds for reasons such as change of mind, ordering the wrong size, or personal preference.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We reserve the right to request additional information before approving a refund.
Non-Returnable Items We do not offer refunds for sale items or gift cards.
Exchanges If you'd like a different item, please contact us and we'll do our best to accommodate your request.
European Union 14-Day Cooling Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Refunds Once your refund request is reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 16 business days have passed since approval, please contact us at pixiecurioas@gmail.com.